SSA Xcon purchase 3/30/13 - receive 5-31-13 - broke 7-20-13 - promise

[aznegg 0]

As title says,

 

Purchased product - march 30th 2013 (approx)

 

Product received - may 31st 2013 (approx 2 month wait.. no big deal gonna be awesome right)

 

Product self destruct - cone broke outwards 7-20-13 (powered by rf t1500.1, yellow top battery, plenty of breaking, cone broke outward not inward, and had a grill  stepped off the box (after my gfs RE SX got a  hockey skate through it i will never do a naked install again)

 

Contacted company July 27th to inform them of the issue, simple dust cap replacement, no big deal they promised me to ship it out asap.

 

 

July 27 -> now 

 

4 separate back and forths, all with promises that it will be shipped out immediately. No tracking number is ever sent.

 

Ive held my tongue for 5 1/2 months, i really dont like talking shit about a company, especially one that produced something i enjoyed so much for a month and a half. But i need to get this back in my car and working again, its unacceptable to have a customer shafted for 5 1/2 months..... At this point i dont know what to do anymore, i hope an admin sees this and can somehow work it out, but im not sure what he will be able to do.

 

 

Just my experience,  i will not give out the name of the person i have been corresponding with (Except to ssa staff). As things may really have been out of his control... regardless of how naive that sounds, i really hope ssa can pull it together and make this right, i truly love the product and fully endorse the sound. But i feel scared and bitter about this interaction with the company itself.

 

 

thanks. 

[frogcase2002 393]

Any pictures of the sub? What enclosure was it in and where were all of the settings on the amp set at?

[ricksi30 923]

And you can remove the dust cap and continue to use it if that helps at all.

[jonbearsmt 919]

sub move both ways so please show and explain how your sub " self destructed "

[S.DeYoung 968]

Did you purchase directly from SSA or from a dealer?

[crackinhedz 51]

Did your grill allow for the 31mm xmax?

[Aaron Clinton 2,372]

I am looking into this right now.  If a part we requested was supposed to shipped from the build house, I will have to call again.

[Aaron Clinton 2,372]

Found it, creating another new build ticket, ... fixed

Edited January 14, 2014 by Aaron Clinton

[Aaron Clinton 2,372]

Your new order for the replacement cap has been created and already fulfilled.  Cap is shipping today VIA USPS: LZ 316 811 954 US.

[aznegg 0]

I would have taken pictures before disassembling sub had I been asked, the subwoofer dust cap most likely had a small defect which pushed outward. The grill in question had more than. Enough Xmas room, it was stepped off the box with an 1" mdf ring (sub is mounted below flush with front of box. Easily clearing 2" of clearance. Plus my trunk was empty.

In any case this has been resolved. And tbh I'll just be happy yo have my sub back. Its by farthe best sub I've ever had.... Xxx, fiq, w7, sx, idmax, etc etc this thing annihilates them all.

[aznegg 0]

Side not the box was designed by pwkdesigns (hexibase on YouTube) and was professionally built from a local audio shop

[jonbearsmt 919]

SSA slamming solutions !!!

[Notorious97200 339]

OP you had very bad luck with this.

SSA customer service is top notch. they answer emails even on sundays !
 

When I need a caraudio product for anyone, I start to look at the ssa store first  

 

enjoy your xcon : this sub is marvelous !