brand new amp missing parts???

[powerline 0]

Im just trying to find out if i'm uninformed or really missing a part. I received my brand new SAX-200.4D on Friday, May 20. Super excited, I pulled it from the box and upon giving the amp a good looking over, I found it was missing the black plastic switch for the High/Full/Low pass crossover for channels 1&2. Its been awhile since i was involved in car audio, but dont we still need these switches? I already tried talking to the authorized internet dealer, but i was told to talk to the manufacturer. So quick to take your money, but so useless when it comes to help. im just worried i threw a bunch of money out the door. any help would be appreciated.

[chainsaw 5]

that sucks, man. talk to Jacob at Sundown. He is the owner and is awesome with customer service

[ricksi30 923]

Im just trying to find out if i'm uninformed or really missing a part. I received my brand new SAX-200.4D on Friday, May 20. Super excited, I pulled it from the box and upon giving the amp a good looking over, I found it was missing the black plastic switch for the High/Full/Low pass crossover for channels 1&2. Its been awhile since i was involved in car audio, but dont we still need these switches? I already tried talking to the authorized internet dealer, but i was told to talk to the manufacturer. So quick to take your money, but so useless when it comes to help. im just worried i threw a bunch of money out the door. any help would be appreciated.

Don't be too worried Jacob is great with CS. They have a partial closure this week though so it may take a little longer than usual. But he is "Sundownz" on the forums.

[CrazyKenKid 64]

Can you take a pic of the missing piece. And I an pretty sure the switch you are missing is needed

[edouble101 314]

I never heard anything bad about Sundown. Take pics and post up.

[sundownz 197]

It may have been damaged in transit (most likely as we flip all the switches in testing at the shop); send us a photo or post it here.

Edited May 24, 2011 by sundownz

[powerline 0]

I'll get a pic as soon as I get home. It looks kinda funny, like a kid with a missing front tooth.

[powerline 0]

well, here are some pics. not too great, but the idea is there.

[raolito1980 2]

yessir its missing the switch, looks like the lil black switch got broken.

[CrazyKenKid 64]

well la-de-da! lol! rest a sure my good man Jacob the man will take care of you he always does and never fails!!

[sundownz 197]

Yep; sure is broken! Send me an e-mail to [email protected] with your name, address, and phone number so I can send a recall tag to get it swapped out.

[Notorious97200 339]

That's why I want to stay with Sundown for my amps !

Maybe some other brand would have react fast like that, but I don't know them yet !!!

Sundown FTW !!!

[sefugi 166]

That's why I want to stay with Sundown for my amps !

Maybe some other brand would have react fast like that, but I don't know them yet !!!

Sundown FTW !!!

[Optimus_Prime 30]

Yep; sure is broken! Send me an e-mail to [email protected] with your name, address, and phone number so I can send a recall tag to get it swapped out.

This name has grown since I first dealt with it, but it seems regardless of the success, SUNDOWN AUDIO is for sure Held it's integrity and dedication to customer service, and product development, and improvement. No doubt Jacob "Sundown Audio" is busy these days, and seems to seek out and take care of every customer regardless the size of purchase or inquiry.

[209native 2]

i think if you bought a sundown sticker with a wrinkle in it jacob would take care of it!

[inkfx 3]

Just wondering, what internet dealer did you buy this amp from?

[powerline 0]

i ordered the amp from woofersetc.com. It was either that or drive to cali to pick up the amp. While im at it, I would like to thank Jacob at Sundown Audio. He was very quick to remedy the situation. Im thankful he took the time schedule a shipping return so this amp can be fixed. Anybody who is on the fence about Sundown, dont think twice. They offer a top notch product with top notch customer service. Thats hard to find these days. Thanks again.

[sundownz 197]

The UPS return tag should be in your Inbox.

[sundownz 197]

You should have the new one soon.

[powerline 0]

thank you sir. i got the FedEx door tag today. i'll be returning to Sundown for a couple more amps here in the next couple of months. thanks again.

[nem 2,019]

Nice CS!