Fi Q 10" sub Warranty Claim Cant get response from FI

[allstar71 0]

The Foam surround ripped apart on my fi Q 10" After 6 months of play. I have no idea what would cause this. Fi customer service is lacking to say the least. Does anyone know how to get in touch with someone at fi? I have been e-mailing the [email protected]

[nem 2,019]

I am sure Nick will see this post and reply.

I am curious though, do you have any pictures of this?

[silenkiller 4]

The Foam surround ripped apart on my fi Q 10" After 6 months of play. I have no idea what would cause this. Fi customer service is lacking to say the least. Does anyone know how to get in touch with someone at fi? I have been e-mailing the [email protected]

They have been busy lately and seems that it has really gone by the wayside.

[BILTD 60]

Yep, they're busy alright

Pics of the damage?

[PhishHead 6]

Yea they have some 200 subs on backorder due to a customs issue. They will adress this as soon as they can. From what I have seen they are very quick to respond to issues, when time is allowing of course.

[BKOLFO4 29]

Scott said he returned your email on Friday. . .Did you get the response?

[Duran 387]

Don't forget it was also the weekend. The world doesn't run on your schedule.

[ChargerOn22s 2]

Hope this gets resolved.

[allstar71 0]

this same sub 2-3 weeks earlier the dustcap fell off. I have gotten a responce from fi. I will be shipping the sub out asap. Here are the pics of the sub. Anyone have any idea what could have happened to the sub? I have 2 fi q 10's in a shared airspace box. The box is 2.75 ft^3 box tuned to 32hz. powered by a rd audio 1750.1 subsonic set to ~25hz fi is saying over-excursion. let me know what you think.

[BILTD 60]

Have you been playing below tuning or anything below 30Hz at high levels?

We have tons of customers running Qs and Havocs in enclosures tuned to 32Hz with subsonics around 25Hz, never seen a surround fail like that.

[slim2fattycake 85]

With those specs and the subsonic set at 25hz, you have to be playing war of the worlds shit to even get near over-excursion.

[nem 2,019]

Yep I agree with Fi, pushing it to the mechanical limit will do that.

[altoncustomtech 773]

Yep I agree with Fi, pushing it to the mechanical limit will do that.

I have to agree with this, but I also have to agree that given the enclosure and ssf were accurately tuned and set that it shouldn't have over-excurted in the first place to cause that kind of damage.

Are you ABSOLUTELY sure that the enclosure is tuned very near 32hz? If your tuning is off on the high side you could be driving them past their limits fairly easily. Also, if the box has ANY air leaks it could also cause the enclosure to have lack of cone control and cause the same problem. You have to remember that even a ported enclosure controls the cone's movement, as long as you're above tuning or don't have any leaks. If there's any leaks or you drop below tuning it no longer controls cone movement and the subs will play as if they're in free air.

[Duran 387]

There is no other way to cause a surround failure like that besides over excursion. The audio gods didn't smite your Q.

[altoncustomtech 773]

ALL HAIL THE AUDIO GODS

Don't upset them Duran, we don't want them to smite us all. LOL

[Duran 387]

I am one of the audio gods.

[Kanaworm$ 292]

It was that rd amp that did it! .... .... J/K!

As everybody has said looks like you are unloading the woofer below tuning. Are you using any Bass Boost on the amp or loudness on the hu?

[NDMstang65 403]

There is no other way to cause a surround failure like that besides over excursion. The audio gods didn't smite your Q.

This.

[allstar71 0]

This is the enclosure. I didnt really know where to start the measurement of port length so I went all the way to the straight. box area is 2.75 calculated in autocad.

Edited March 19, 2010 by allstar71