Ordered Wrong Subs :(

[seanmartin3 0]

Hey Fi Audio,

I ordered the wrong subs. I wanted the SSD 12'' instead of the IB3 12''

can you guys please switch my order and let me know how to pay for it.

Or just use the money i already paid and switch the subs and not worry

about the 20$ i owe you .

Alright just let me know what i need to do to switch out the orders. I really want

the SSDs

[KU40 173]

email them for better results.

[rushnrun 14]

Either email them or call them for better results.

It's amazing how many of these threads get started i.e. how many people make order mistakes

They usually respond though

[seanmartin3 0]

Whats the number so i can call them??

[Duran 387]

Whats the number so i can call them??

They don't have a phone number. They built speakers not answer phones. Email them.

[seanmartin3 0]

I sent them an email earlier today.. how long it take for a response?

[nem 2,019]

I sent them an email earlier today.. how long it take for a response?

As long as you put a subject in the email they will get right away, if not it will go to spam.

[NDMstang65 403]

Might want to take note yesterday was SUNDAY

..business hours are monday-friday 9-5

we'll get it taken care of today and be in contact with you

[nicholaskeppler 0]

i want to know where the heck my sub is also. i want a number , ive been emailing for 3 days and no response.

[Duran 387]

i want to know where the heck my sub is also. i want a number , ive been emailing for 3 days and no response.

There is NO phone number. Also, you have been emailing them all WEEKEND. Those guys have other lives they aren't here to build subwoofers 24/7.

[pioneerpimp 0]

hahahaha

[NDMstang65 403]

i want to know where the heck my sub is also. i want a number , ive been emailing for 3 days and no response.

Probably because we work Monday-Friday 9-5...if you email anybody on the weekend you are not going to see anything until Monday..

You must put a subject in the subject line..as well as your name and/or order number..location etc.

We're good..but we're not that good...we can't read minds and automatically know who everybody is by a screen name.

[nem 2,019]

Nick you just don't realize it, but you are that damn good!!

[jcarter1885 995]

People dont realize that they are not dealing with mainstream companies who make mass-production subs and ship them off to sit in stores on shelves and sent off right away. You guys take your time to build custom subs to thier tailored needs which is a delicate process and should not be rushed, your doing everyone a hellavu job in my opinion.

[nicholaskeppler 0]

i ordered it on the 13th, and sent emails on weekdays. im about to pcs move here in a week and i was trying to see where the order was, so i can make my plans.

[KU40 173]

Sorry, forgot you guys only use emails. edited my first post so nobody reads it and gets confused.

[NDMstang65 403]

i ordered it on the 13th, and sent emails on weekdays. im about to pcs move here in a week and i was trying to see where the order was, so i can make my plans.

The first email we ever got from you was on Friday..after we already left for the day, and you got a reply today..which is the next business day that we are in the shop.

Your sub is on the way...which is still ahead of the 3-7 day lead time to actually build the speaker which we always say. (5th business day) It will update on the UPS website around 9:00pm PST. This all depends on when the server updates on UPS's end.

I guess you simply did not understand that because you have a tracking number does not mean that your speaker went anywhere. We build them ourselves, in house, when your ticket is generated UPS thinks that the sub is leaving that day..and it is not...it has to go through a manufacturing process because we do not rebox and relabel anything like many "Manufacturers" do. We build our stuff..and machine our stuff..in house to order.

Click the link below and read...it is at a sticky in the top of this section.

That thread has been there since 2007...and it is also in the 'terms and conditions' which you agreed to once you placed the order originally..that you probably did not read.

"For all Fi subs it is a 3-7 business day lead time. As all drivers are custom made when the order is placed (started the next business day if the order is placed after 12pm). Due to the ever increasing number of daily orders, we have had to change from our initial manufacturing flow process to one that is slightly more flexible and should be stable for the long term regardless of the number of orders received daily.

Once we have received payment (and it has cleared) and the building process begins you will be emailed a tracking number via UPS (Quantum View). It Will say something to the extent of "Billing information received". This means that a tracking number has been assigned to your order, but it has not left the facility left. Please note that the delivery date noted in the email is assumed for same day pick up and is not correct. This will be updated once UPS picks it up and the tracking information will change to "In transit" with the correct estimated delivery date. Delivery time normally runs from 2-6 business days depending on how far you are from our Las Vegas facility."

Thanks,

Nick