FI recone for RE SX 12

[Fi Car Audio 64]

I do feel the need to chime in on this as well. I do understand that we loose business in not having a phone, but as mentioned above, we would definitely loose significantly more business in the long run in having a phone line that is attended to by someone that does not have the ability to answer all questions. I have been in this position with a previous company and ended up being on the phone 10 hours out of an 8 hour work day... getting nothing accomplished in the meantime that related to designing or producing the products I was answering the phone for. This was with 3 lines constantly full and annoyed people waiting on them until I could attend to them. I have learned to pick and choose my battles with the phone and spending 10 hours with one customer over a weeks time about an 8" bottom line speaker and all other aspects of his system to have him buy another brands 8", use one of the 10 enclosures I specifically designed, and not make the $15 profit off of that 8" driver sale makes no sense... and this is not an isolated case, but the norm.

With Nick and myself, we do know and understand all aspects of business and do realize that we loose business because of not having a Fi specific line. But it has to be an accepted loss by us considering the alternative. So while it sounds awful to say that we are knowingly loosing you as a customer since we do not have a phone line. But the fact of the matter is we would loose 10 others to the current 1 in having one with an idiot answering, or having us answer and take care of everything at a level expected or needed... yet not have us working on new designs, picking up slack for employees absent, or simply "working" with the other employees because we are swamped with sales.

Until a time comes where we can find other local employees that know everything that comes their way on a Fi phone line, we simply wont have one. Ill take the small .22lr round to the foot instead of the .50 to the head

Thanks,

Scott

[jcarter1885 995]

Very well put, some people dont understand the work you guys do and are only worried about themselves (getting in touch with yall when they want to, getting there product when they want it even though you give them lead times before they purchase it). Some consumers dont use the common knowledge they have, but keep up the good work fellas and do what is best for you guys.