Customer Service

[tezin87 0]

I've recently started buying all the equipment for my build and I just wanted to thank Jacob at Sundown, Nick at Fi, and Rick at Raam for the unbelievable customer service and response to all my questions. If you are ever torn between a product from another company and one of these guys, you would have to be crazy to go with someone other than them. Check out this email Rick sent me after I ordered an extra item that I didn't need.

>> Thanks Kevin, got the order, will ship out in a few hours:) Just to

>> make sure, you do not need the glue for the RAAMmat, only for the

>> ensolite which is an incredibly good product, far better than every

>> other foam I have ever tried over many years doing this;)

>>

>> Have a great day!

>> Rick

And here is another one:

> Kevin,

> You are most welcome buddy and thanks:)

>

> Here are a few things about how I do business.

>

> 1) you are my fellow enthusiast first and foremost, I want to help you

> succeed, if you are happy then I am happy and it does matter to me a

> great deal.

>

> 2) I never try to sell more product just to make a bigger sale, I have

> more than enough business but even when I just started out I would talk

> guys into buying less if they wanted more than needed.

>

> 3) I am having trouble keeping Ensolite in stock, I get 1,000 yards at a

> time and it ships out of here like mad, I could do well selling less

> really:)

>

> 4) I am always honest and when I say the results are so much better with

> both materials, it is only to help you succeed in your goals, most

> everyone passes them and they sure do not complain about better results

> than they knew they could get:)

>

> 5) there are other foams, etc, sometimes the same thing but renamed, I

> just call it what is is and it is the best, if I ever have a multi layer

> product it will be with BXT and Ensolite, no other substitutes will do;)

>

> Have a great day Sir!

> Rick

Well it turns out Rick shipped me the mat and gave me the spray for free! He said he was busy and accidently forgot to take it off my order. I had a wonderful experience ordering from RAAM and I will recommend them to anyone who asks about sound deadener.

[johnecon2001 82]

Sweet! I'll move this to reviews, since this is a good one for RAAMAudio.

[Aaron Clinton 2,372]

Great topic as all three have a top notch record for customer service that I have seen.