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SSA Xcon purchase 3/30/13 - receive 5-31-13 - broke 7-20-13 - promise
aznegg posted a topic in Sound Solutions Audio (SSA®)
As title says, Purchased product - march 30th 2013 (approx) Product received - may 31st 2013 (approx 2 month wait.. no big deal gonna be awesome right) Product self destruct - cone broke outwards 7-20-13 (powered by rf t1500.1, yellow top battery, plenty of breaking, cone broke outward not inward, and had a grill stepped off the box (after my gfs RE SX got a hockey skate through it i will never do a naked install again) Contacted company July 27th to inform them of the issue, simple dust cap replacement, no big deal they promised me to ship it out asap. July 27 -> now 4 separate back and forths, all with promises that it will be shipped out immediately. No tracking number is ever sent. Ive held my tongue for 5 1/2 months, i really dont like talking shit about a company, especially one that produced something i enjoyed so much for a month and a half. But i need to get this back in my car and working again, its unacceptable to have a customer shafted for 5 1/2 months..... At this point i dont know what to do anymore, i hope an admin sees this and can somehow work it out, but im not sure what he will be able to do. Just my experience, i will not give out the name of the person i have been corresponding with (Except to ssa staff). As things may really have been out of his control... regardless of how naive that sounds, i really hope ssa can pull it together and make this right, i truly love the product and fully endorse the sound. But i feel scared and bitter about this interaction with the company itself. thanks.