(same post as i put on stevemeade board) ******UPDATE********* So i was gonna wait to give you guys the update, but since i havent been here in awhile and see how much attention this post has gotten, i thought i should update you guys now. The day after my last post, Scott emailed me the next day. To make a very long story very short, He was extremely helpful and is sending my out a new unit with a return postage for the other. He kept in touch with me and provided extremely good customer service to see how I wanted to handle the situation. My sub is still on the way, but based on the way Scott took care of me, I am definately reminded why i first chose FI audio. They have excellent customer service. Im suprised why there not on jd powers and associates ranking for customer service. lol Anyways, I can hear how all you guys say its not a big deal, but to me it is. When i bought my first FI sub, It came in perfect condition, so i had a standard i was expecting the sub to be in. The sub i first received was definately not anywhere near the condition as my first. And yes i do work hard for my money, so everything counts to me. Lets say i was to resale the subwoofer without the box, and my customer was to see the damage done to it. He might not necessarily believe me when i say "oh FI sent it to me that way...." You guys might not care of your stuff looks, but i am definately a perfectionst. Back to the subject. I just want everyone to know how great a guy Scott and the FI team are. They got in contact with me extremely fast, provided excellent customer service, that exceeded my expectations. If you are deciding between Fi and maybe another company, i think you should put serious thought into FI just because you know they are going to have the customer service to back it up. I plan to post NEW pictures of thew NEW sub, once i get it. Oh and to those who think i shouldnt of posted on the forums, I apologized myself to Scott about posting on the forums, but he actually said it was a good thing i did, so that customers can actually hear about other peoples stories. And venting on forums kinda acts like the police towards the FI customer service. It makes them strive to provide good customer service.
