I placed an order for the Fi SP4 15 on 2-14-14 and the order status says awaiting fulfillment, not quite sure what that means but the money has been taken from my account and I cannot get ahold of Fi. I have emailed them multiple times with no response and the only phone number I have when I call it says it's an old Fi number the mailbox is full and to email the store. Any help is appreciated.