Alright, I never thought i would have this much trouble dealing with you guys but to me 3 weeks is plenty enough time to receive a re-cone kit. Or at least for it to ship. This is my last ditch effort in trying to get it sorted out. I placed my order 4/28 invoice number (I-16276/00) and still have not received it. You guys sent me a link to ups which on their page said a label had been created but nothing shipped. This becoming ridiculous if it isn't already. It seems to me that you guys need to back up, regroup and take a look at your business practices. Not putting a phone number on your website should have been a clue to me. It wont surprise me if this thread is deleted but hell anybody from FI wanna shed some light on my situation and not put forth false promises as i'm tired of reading those.