I received a tracking number and my order was changed to 'Shipped' 4 days ago however the UPS website still says thiis "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.", when I called them to ask what that meant they said that the package has not been given to a driver yet and that's why where's no additional tracking information yet. So is the order actually shipped yet or not? This is regarding #1780, placed on May 12th..