See, this is my point EXACTLY. I don't want to strain your marriage. I didn't want to ask all those e-mail questions in the first place. I just wanted to know the status of my subwoofer. I love my bass. I had bass in my car when I started driving at 16. I've had 8 different subwoofer set-ups, this being my 9th. Going without bass in your car really sucks. That's the beauty of a system like UPS, where once you have a tracking number, then you can see the status of your package at any point of the line. Now, what if you had a system where people could see how their sub is coming along in the build or re-build process? I just think this is a good example for your business to be better, like a website update or something like that. If you didn't have to answer as many e-mails due to these questions, that would leave you more time. With all problems lie room for improvement. My 2 cents. The strain of the marriage is my choice because I choose to provide the fastest email response I can to our customers. Here it is 11:40pm on a Sunday night, and I have to be at my office at 7am tomorrow morning that is 90 minutes away, and I am up answering questions or concerns. 95% of the time, there is no need to check more then once on the status of the drivers as we receive tracking quite quickly and we can track it in shipping. Also, on the rare occasion that there is a recone, they usually are out pretty fast and we send out the tracking. As I stated above, the build house either has not had a chance to update tracking info, or our UPS account has not updated yet. There have been times when it is 2 days or more out of sync. If tracking is two days out of sync, then what good is it in the first place? If you're up at 11:40 on a sunday responding to e-mails and it's YOUR CHOICE to respond quickly, then why are you whining about it. That's saying that you're eating a sandwich and it was your choice to do so, yet you're complaining about it. The funny thing is, you haven't even read through the lines on my posting. You've gone off on a tangent when I wanted to be assured about where my driver is at. Wow, you sound like a 15 year old girl on her period dude. These guys work very hard to provide great customer service. He's clearly trying to appease you by emailing you on his day off at 11 oclock and you turn around and shit in his face like that? You're rude, impatient and inconsiderate. I have ordered from SSA myself and I can assure you that your order has been shipped if they say its been shipped. If you feel that they aren't working fast, coordinated and efficiently enough then maybe you should start your own company. You could even put it on the same street as your build house! Then, that way you can run the best, snag-free, perfect company AND still build quality products. But I'm sure you'd rather mock me and everyone else who has had awesome experiences with SSA. Peace, health and respect to you. Goodnight.