Worst shipping/customer service ever!

[Chickenwings 9]

So on march 11th i purchased 20ft of ofc xs flex 0 gauge since thats all what i needed for my install to be completed.. In a coupke days my order status changed to ' awaiting shipment ' nd i patiently waiting until march 24 when it still had the same status.. I emailed support nd they reply telling me that ' we apologize for the mix up, but when you ordered it was in stock but went out of stock so were not able to ship it. Instead would you like the CCA xs power wire and the difference refunded? ' lol... Like are they serious? What kind of bs is that and then offering me to purchase something different rather then what i ordered? Oh well this is my last time ever giving business to this company. Will let all my friends know also. Thank you for wasting time!

[Julian 641]

Iirc ssa doesn't stock xs it comes straight from xs themselves.

[Tirefryr 1,742]

Shit happens.  This is what any other retailer would do.  They are offering what they have available to attempt to please you.  Worst ever is one hell of a stretch.

[Imanoob 0]

Shit happens man, atleast they tried to offer you something else..

[EPerez 236]

I've never had any bad customer service from SSA.

Like other people said...shit happens. There was a mistake and they tried to offer you something else that you could use instead of waiting. And no matter where else you go the company would offer you something else too.

I say give them another shot. I know it sucks not to get what you wanted but SSA is top notch IMO.

[S.DeYoung 968]

Obviously has no idea how a business works. SSA is hands down the best business I have dealt with. They will do everything they can to please you.

[jcarter1885 995]

Some customers aren't worth having at the end of the day.

 

If not having your wire upset you then that's just petty. Tell them no thanks on the other wire and ask for a refund simple as that, no need to make a thread showing your ignorance.

[Aaron Clinton 2,372]

Wow.  I apoligized for the stocking mix up, offered a quick soluition, and when rejected we refunded your order instantly.  But thank you for the nasty post and changing my email wording to make us look bad.  Oh, don't forget you're asking to have SSA reward points given back to you as cash.

 

Again, I am sorry there was a stocking mistake, but we tried to instantly correct it and refunded you right away when asked.  BUT I WILL NOT sit here and have someone change what I said to hurt my business.  You can run and tell your friends that you got great customer service despite the stocking issue.  You were not wronged, it was a simple mistake on communication between us and XS Power.  We apologized, tried to correct the issue instantly, sumbitted refund asap, and this is how you act.

 

I will gladly warm other vendors of you if I need to.

[garychurch84 127]

Some customers aren't worth having at the end of the day.

 

If not having your wire upset you then that's just petty. Tell them no thanks on the other wire and ask for a refund simple as that, no need to make a thread showing your ignorance.

+1

[THX_Elite 26]

What a horrible thing to say after Aaron had the best business ethics and correspondence with you. SSA is the BOMB!!! No one can beat em' TRUST THIS!  This thread will not affect anyones decision to stay loyal to this Awesome company or change their decision to shop here!

Edited March 25, 2014 by THX_Elite

[dolarbilz 11]

Go eat some chickenwings

[Impious 1,476]

Wow.  I apoligized for the stocking mix up, offered a quick soluition, and when rejected we refunded your order instantly.  But thank you for the nasty post and changing my email wording to make us look bad.  Oh, don't forget you're asking to have SSA reward points given back to you as cash.

 

Again, I am sorry there was a stocking mistake, but we tried to instantly correct it and refunded you right away when asked.  BUT I WILL NOT sit here and have someone change what I said to hurt my business.  You can run and tell your friends that you got great customer service despite the stocking issue.  You were not wronged, it was a simple mistake on communication between us and XS Power.  We apologized, tried to correct the issue instantly, sumbitted refund asap, and this is how you act.

 

I will gladly warm other vendors of you if I need to.

Interestingly he still has the "SSA Store Valued Customer" banner under his username.....LOL

Kudos to you Aaron for delivering top notch customer service once again. It's unfortunate that despite your best efforts you still have to deal with bullshit like this from customers.

[Notorious97200 339]

If you're in a hurry for your build, go get some wire locally.

I live in another country, and all I can say is that I love to buy from the ssa store. I trust them 100%.

 

This guy must be a young Canadian  boy. First time buying online or what ?!!!

I thought Canadians were cool guys !!!

[Lee Carter 150]

^^^  Made me laugh.

[T4runner2011 0]

Some people you just can't please no matter what you do.  Those are the customers that you don't need or want to do business with.

[nigel 148]

Hey now. I'm Canadian and have never left a rant like this over a simple error. Especially one that was refunded. This is just brutal. Everyone makes mistakes, they offered the closest alternative at a lesser cost. In the end a refund was given. Sounds good to me.

[Julian 641]

Aren't Canadians always supposed to apologize?

[nigel 148]

I don't. But then, I'm an a**hole.

[puscifer2 27]

Some people just start c-wording off for no good reason. I'm sure Aaron did his best but some people cannot be helped.

[gprestonmoto 89]

I work in the car audio industry, and I have to say, Aaron did EXACTLY what he could to rectify the situation. People have been driven by electrical devices for so long that they assume a machine is customer service. The machine says I have 3 dash kits in stock, but I had no way of knowing that last month someone stole one. I apoogize and try to fix it. That's customer service. Human beings make errors. It's life. If you were at McDonald's and they ran out of Sprite, would you hop on the internet and piss and moan about the worst service you've ever had in your life? I think not. Grow up. This just solidifies my faith in a fantastic company with outstanding customer service. You should have thanked Aaron, and moved on. Don't be a dick. My love for car audio dies more and more each day because of a generation of spoiled bastards with no regard with how the real world works. What the hell happened?

[ohio45113 24]

I don't. But then, I'm an a**hole.

now only if we could only get a couple other people on bere to admit such

*cough* ///M5 *cough*

lol

[EPerez 236]

I don't. But then, I'm an a**hole.

now only if we could only get a couple other people on bere to admit such

*cough* ///M5 *cough*

lol

///M5 isn't an asshole he just tells you how it is and doesn't sugar coat things. He makes you think about your posts. Theres a few more people like him! Honestly I think that's how more should be!

[ohio45113 24]

I don't. But then, I'm an a**hole.

now only if we could only get a couple other people on bere to admit such

*cough* ///M5 *cough*

lol

///M5 isn't an asshole he just tells you how it is and doesn't sugar coat things. He makes you think about your posts. Theres a few more people like him! Honestly I think that's how more should be!

was a joke... and look around the Internet is full of people just like that... only in person they are different

[EPerez 236]

I don't. But then, I'm an a**hole.

now only if we could only get a couple other people on bere to admit such

*cough* ///M5 *cough*

lol

///M5 isn't an asshole he just tells you how it is and doesn't sugar coat things. He makes you think about your posts. Theres a few more people like him! Honestly I think that's how more should be!

was a joke... and look around the Internet is full of people just like that... only in person they are different

Yea I know you're not serious and was intended as a joke but it was mainly for other people to see!

[Aaron Clinton 2,372]

Most all other sites or brands would delete a topic like this.  I will leave it up as any other topic in hopes that if people see it they will read it.